FAQs

What can I do if I have trouble donating through this website?

Give us a call on 020 7848 4701 and our friendly supporter care team will be able to talk you through the process. Alternatively, you can email us on info@supportevelina.org.uk.

How can I make a donation for my virtual gift?

Once you have chosen your gifts, select ‘proceed to checkout’ and donate using your credit or debit card. If you have any problems, please ring our supporter care team on 020 7848 4701.

Am I limited to the number of gifts I can send?

No, you can choose as many gifts as you like. Once you have added an item to your basket, you can select ‘add another gift’. The more gifts you give, the bigger the difference you’ll make and the more smiles you’ll give the children.

When I dedicate a virtual gift to a friend or relative, what do they get?

Once you have chosen the gift, select ‘I am buying this gift as a thoughtful gift for a loved one’. Here you will have the option to send your loved one a personalised e-card.

Where does my money go if I give a gift?

The money that you donate through Christmas Smiles will go to the play specialists fund at Evelina London, which is restricted towards purchasing toys, games, arts & crafts and other items needed by our brilliant play specialists at Christmas and throughout the year.

Your donations help us provide the best possible care at Evelina London and ensure we can do even more to support sick children and their families.

Can I make a donation of my chosen amount?

Yes, of course! There are many ways to do this. If you want to give a gift on this website and add a donation of your own amount, you are given this option at the checkout page.

If you simply want to make a donation to Evelina London you can do so online at www.supportevelina.org.uk/donate or by calling us on 020 7848 4701.

Can I donate my own presents instead?

In previous years we have solely collected gifts, but we received so many we struggled to store them! Winter is our busiest time with lots of very sick children, so rather than bringing gifts into the hospital we would prefer if gifts were donated through Christmas Smiles. This helps us manage better over this extremely busy period.

Choose
one or more Christmas gifts to donate

Create
a personalised e-card

Confirm
your order in a few clicks

Make
a patient smile this Christmas